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Excerpt from Tango’s virtual retail summit Moving Forward: Workplace 2.0 on June 24-25, 2020.

Flexbility in Work Going Forward

Simon Davis – Executive Managing Director, Global Technology, Newmark Knight Frank:

“A lot of the reason you go into an office is for a purpose, and so you can focus. I think that’s going to be a big key driver. There are going to be different perspectives on how can employees best work, and we can’t necessarily project how companies are going to determine their own rules around the office macro level. I think what it has shown is really just the need, holistically, for more flexibility in terms of where we work.

“For the last seven years, I worked from home. My wife had never worked from home before, and now she loves it. She likes that she doesn’t have to get up early, and she doesn’t have to go into traffic, etc. From her perspective, she’s looking to allow her groups to work from home more often. I think the office attendance part for companies that go that route, it will be probably more looking at specific needs and times. I don’t necessarily need to be in the office every day or every part of every day, but I might want to go there for specific reasons. I think technology will help make those decisions. I think also technology will help in terms of who physically needs to be in the office more than other people based on if I’m a trader, I’m probably not too happy sitting at home with an old laptop and maybe a junky monitor because I’m not used to having six screens.

“So, those types of things may be very critical. Expertise levels are being able to get things moving. I would say, from my own personal experience, I think the pandemic has helped our team be more effective, but more because of the fact that we’re not on planes all the time, and we’re not in cabs, and we’re not out all working the same timeline because there’s nothing to do for work. I think those aspects will change as we move forward. I think we’ll look at how we can be more flexible for our resources to help them do what they need to do.

“So, the perspectives I think are going to change. But there are probably people that are sitting thinking, “Wow, this work from home thing has not been what we expected.” Other people like my wife who are really embracing it. I think that that’s going to be determined by organizations and even by individual managers teams and CEOs.”


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