Customer Support & Managed Services

Our support and services teams work behind the scenes to protect uptime, boost performance, and help your platform evolve with your business.

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Proactive support, scalable service

Whether you need technical support or long-term partnership, our Customer Support and Managed Services teams are here to ensure your success. Explore how we protect performance and drive ROI through every stage of your journey.

Tango Customer Support

Proactive monitoring and expert troubleshooting to keep your system stable, optimized, and supported every step of the way.
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Tango Managed Services

Ongoing enhancements, tailored support, and strategic guidance to help your business scale and maximize ROI.

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Tango Customer Support

Tango Customer Support provides proactive monitoring, expert troubleshooting, and structured escalation processes to maintain system stability. Our team ensures mission-critical environments are protected with reliable support, resolving issues swiftly and efficiently. We focus on minimizing downtime, optimizing performance, and delivering exceptional customer service at every step.

Technical Support

Receive direct assistance from our expert support team, ensuring rapid diagnosis and resolution of issues. Our multi-tiered approach prioritizes critical cases while offering best-in-class resolutions for everyday challenges.

Performance & Stability Optimization

We proactively monitor system performance, fine-tune configurations, and resolve inefficiencies before they impact operations. Our predictive analytics and optimization strategies enhance stability and minimize downtime.

Incident & Escalation Management

Structured response plans ensure rapid escalation and resolution of Severity 1-4 issues. Our well-defined processes minimize disruption, maintain business continuity, and provide clear visibility into resolution timelines.

Tango University & Training

Empower your workforce with tailored training sessions, product workshops, and on-demand resources. Learn best practices and maximize platform adoption with our expertly designed learning modules.

Knowledge Base & Documentation

Access a comprehensive library of FAQs, troubleshooting guides, and in-depth product documentation to quickly resolve common issues and maximize your use of Tango’s platform.

Enterprise Support Solutions

Designed to meet the demands of large-scale operations, offering dedicated points-of-contact and hands-on strategic guidance for mission-critical operations.

Tango University & Training

Empower your team with expert-led product training, flexible online modules, and certifications designed to deepen adoption and drive measurable impact.

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Tango Managed Services

Tango Managed Services delivers proactive account management, ongoing system enhancements, and tailored support to help businesses scale efficiently. Our experts optimize system configurations, plan seamless upgrades, and provide strategic guidance to ensure long-term success. By leveraging data analytics and process automation, we empower enterprises to maximize ROI while maintaining operational excellence.

Business Process Optimization

Align business goals with system functionality through process analysis, workflow enhancements, and automation. Our experts identify inefficiencies and drive improvements to streamline operations.

System Administration

Let our dedicated administrators manage configurations, security, and integrations while ensuring compliance with business policies. We handle ongoing system maintenance so your team can focus on growth.

Continued Development

Optimize your system settings, rules, and automation capabilities to align with evolving business needs. Our structured approach ensures configurations remain agile and scalable over time.

Upgrade Planning & Deployment

Seamlessly transition to new features and technology updates with minimal disruption. Our strategic planning ensures smooth rollouts, risk mitigation, and user adoption through structured upgrade cycles.

Data Analytics & Reporting

Gain actionable insights into your business operations with robust analytics and reporting tools, helping you make data-driven decisions that optimize performance and efficiency.

Quality Assurance & Ongoing Testing

Ensure that your Tango solutions run smoothly and efficiently. We conduct rigorous testing, including functional, regression, and performance tests, to identify potential issues before they impact your operations.

We know—it takes two to Tango​

When you choose Tango, you get more than a support contract or a managed services package. You get a strategic partner invested in your long-term success. As pioneers in IWMS, SLM, GIS, and predictive analytics, our experts bring more than three centuries of combined experience to every challenge.

Whether you need rapid incident resolution, system enhancements, or strategic guidance, we’ll help you stabilize, scale, and succeed.

Schedule a free consultation today!