Are you ready to revolutionize customer success in the realm of corporate real estate and facilities management? At Tango, we’re on a mission to redefine industry standards by delivering unparalleled value through cutting-edge technology. As a Customer Success Manager focusing on accounts utilizing our lease administration module, you’ll be at the forefront of ensuring our clients maximize the benefits of our Integrated Workplace Management System (IWMS) and Strategic Location Management solution. Experience in commercial real estate lease administration or related fields will be highly advantageous, enabling you to hit the ground running and drive impactful results from day one.
Here is what you’ll have the opportunity to do:
- Analyze customer data and identify trends for expansion and retention
- Own relationship with Tango clients; implement successful onboarding and solution adoption to ensure client retention and customer satisfaction
- Advise clients and establish trust to drive continuous value of our products and services
- Collaborate with our sales and technical teams to establish business and technical goals for clients; advocate for the customer and resolve inquires across the product, marketing and support function
- Upsell and expand client accounts; hit your account renewal targets
Requirements & Qualifications:
- BA/BS degree in CS or Computer Engineering-related field or with relevant professional experience
- Minimum of two years’ experience supporting SaaS client accounts; demonstrated achievement supporting customer success, professional services, support engineering or sales engineering focused on increasing customer satisfaction, adoption, and retention preferred
- Proven ability to drive continuous value of SaaS products; candidates with prior knowledge in IMWS, commercial real estate, or SaaS products preferred
- Demonstrated success developing and growing client relationships with a focus on expansion, retention, and customer satisfaction
At Tango, we not only value what you do for the organization, we also value your happiness, health, and time!
- Generous time off along with additional paid time off for Bereavement, Jury Duty, and 8 paid Holidays annually
- 401(k) entry upon date of hire
- Choice of medical plans with Blue Cross Blue Shield, coverage beginning the first day of the month following your date of hire
- Health Savings Account (HSA)
- Dental, Vision, Life and Accidental Death & Dismemberment Coverage, Short Term Disability, Long Term Disability